Learn about your customer's experience

If you want to ask your customers about how satisfied they are with your products and services, if you need to hear their opinion on your delivery terms or their experience when dealing with your Customer Service line – go on, just ask them about it!

With the Post Sales Survey module for osCommerce, the administrator of an online shop can select customers to participate in various surveys and obtain their individual opinions about products and upcoming product ideas, the entire website, etc.

Specify any number of questions within a survey. Add introductory text to the survey email and make sure that it looks professional. Then, specify the list of products (or categories or manufacturers) to be covered by the survey. Add filters by region so that the survey only reaches certain customers.

Want to know what your UK customers think about the latest "Wallace and Gromit" DVD they bought online from your website? It has never been easier to ask them about it - just use our Post Sales Survey module!   

When a customer places an online order, the website updates its records of customers ready for a post sales survey. It ensures that both the customer and the product should match the survey conditions specified in the Admin panel of your osCommerce online store. The list of questions is then emailed to the customer some days after the purchase date. This is done automatically by the module, so no human interaction is required to operate the business process.

The module allows for multiple surveys to be run at any time. Results of the survey are sent to the Administration of the osCommerce online store.

Interested in this module? Contact us to inquire about how this module can be installed on your website. Would you be also interested in the Polls module for your online store?