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Holbi Lifetime Guarantee is given to each and every module or service provided by Holbi to its customers taking that Holbi developed, installed, and configured its solution(s) on the web server of the customer, and no modifications to the uploaded and related files or related 3d party software and tools, server hardware or software have been made since then.

Improve your business providing qualified support to your customers.

Holbi's Kayako Development Team has released the Kayako product range integration with osCommerce systems. Businesses and web developers can now use their innovative solution. Technically integration is achieved via virtual layer.

The ingenious aspect about this product is its independence from a particular osCommerce platform. Therefore integration with virtually any osCommerce system becomes available with this new Holbi's solution for Kayako. Moreover, the whole process of integration takes less than a business day!

When offering the module to our clients, we provide description of its main features in brief to demonstrate all advantages of using it, and then give description of each feature in very detail.

Simple clicking in the special “Support” link will give customers access to the list of available Kayako Support features. “Ticket on Order” creation is simply performed from the order listing section of My Account page. Customer can view order details and ask Support Department a question regarding it from the “Tickets by order” tab. Also, the customer's request is easily sent to corresponding Kayako department from here. Support staff response is published under the question in the front-end of the online store as soon as the support staff posts it in Kayako.

The “Ask a Question” feature was created especially for customers who would like to ask some more general questions not directly related to particular orders. The customer just needs to select a Kayako department, enter the subject and the question itself. The question is being sent to the Support department and the Support staff response will be published under the question in the front end of online store.

Note: customers do not have to be pre-registered in the online store to use this feature.

The “View All Tickets” feature allows customers to check answers posted by Support staff to the selected tickets.

Main additions now available to the Support Department Staff in the corresponding section of Kayako system are the two new tabs that contain customer information and whole order history of that particular customer. There is “Orders” page for the Support staff to view all the orders made by the customer who has sent the selected ticket. Orders attached to the currently open ticket are marked with a green clip.

The “Customer” page allows the Support staff to see full customer information downloaded from the osCommerce system. Information about the customer of osCommerce system and related order (s) is linked to every ticket that belongs to the selected customer.

Support Staff can manually or automatically (it depends on the configuration settings) attach order(s) to the ticket. Full order details are displayed in the ticket view (i.e. shipping, billing details, taxes, images, etc.).

Main benefits:

• Customers can post tickets related to their order;
• Customers can post more generic support or sales queries as tickets without linking them to a particular order;
• Customers can overview their tickets and Support Department responses;
• All features are displayed on the same page making it easier for your customers to access them;
• User-friendly interface thanks to AJAX and Java Script;

Comments:

• To be able to use this module you should have Kayako license key. Our partner's Kayako license price is £325