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Kayako Support Solutions
Customer Support Solutions (based on Kayako) is the ultimate answer to the needs of any small and medium business that really cares about its own customers. Holbi's approach to Kayako-based products and services allows for inexpensive but very effective Customer Support solutions to be integrated with existing web sites, and newly built web sites - also provided by Holbi.
Kayako customer support solutions are optimised for retail, corporate, forum, portal-like web sites and can be integrated with many essential business solutions.
Customer Support Services provided by Holbi include:
- Customer Support Software Integration
Holbi will integrate Kayako solutions into your web site - Customer Support Software design development and design integration
- Bespoke Customer Support Solutions
Holbi will customize Kayako to fit your very particular needs - Kayako LDAP integration
Holbi will integrate Kayako with any external system using LDAP protocols - Kayako Payment Processing Gateways Integration
Holbi will integrate your Kayako Customer Support Software with the most popular payment processing gateways, including such as Authorize.net, PayPal, Google Checkout, WorldPay, SecPay, Protx, and many others - "Smarty" templates modification and AJAX integration
Any design modification becomes possible with these changes provided by Holbi - Kayako "shared login" modules
Holbi will help you to connect Kayako to any system and implement the "shared login" functionality - Kayako ModernBill integration
Holbi combines Kayako with ModernBill - one of the best billing and payment solutions
Kayako Solutions from Holbi
Name |
Description |
Price |
Delivery |
Kayako staff status monitor |
Allow your site visitors to effectively be aware of your staff's online status and current location |
125 USD |
1 day |
Kayako ticket attachments (invoices, documents, screenshots) |
Attach any documents (invoices, descriptions), screenshots and other files to a ticket |
100 USD |
1 day |
Kayako assign task to a ticket. |
Assign additional tasks to a ticket |
100 USD |
1 day |
Kayako search within the ticket. |
Allows for text search in the log of communication between the customer and support staff |
125 USD |
1 day |
Kayako favourite posts |
Allows for marking certain posts within the ticket as «faviourite». Faviourite posts are displayed in a separate tab, making it easier to access them at any time. |
125 USD |
1 day |
Kayako manage equipment in multiple offices and by location |
Allows for creating a list of locations where your company's offices are situated. Each location can also have a number of devices associated with it. It is possible to move devices between the locations (offices) and always keep a track of where which device is currently situated. |
450 USD |
2 days |
Kayako google map for multiple offices and locations |
"Additional feature for ""Manage equipment in multiple offices and by location"" module. Displays multiple locations at once using Google Maps in the front end of your Kayako-based web site. Each location on the map has description and its postal address," |
150 USD |
1 day |
Joomla->Kayako Autologin |
Implements Kayako in a Joomla wrapper. Your users won't have to login separately into the two systems anymore. This modification automatically loggs your customers into Kayako if they are already logged in Joomla and vice versa. |
80 USD |
1 day |
Typo3->Kayako Autologin |
Implements Kayako in a Typo3 wrapper. Your users won't have to login separately into the two systems anymore. This modification automatically loggs your customers into Kayako if they are already logged in Typo3 and vice versa. |
80 USD |
1 day |
Kayako design integration serice |
We will copy design of your main web site into your Kayako installation. Our Kayako Development team can also integrate any other existing design or design template / skin into your Kayako installation. We can also create an exclusive unique design for you, and then integrate it into Kayako. |
45 USD per hour |
From 2 days |
Kayako bespoke Development service and custom-built modules |
Bespoke Kayako solutions can be created to your specifications by our Kayako Development team. Please contact us and describe your requirements. We will evaluate your needs free of charge, and create detailed price and time estimates for you. Our payment terms are 50% in advance and 50% on completion of the project. |
45 USD per hour |
|
Kayako one-step ticket |
Simplify ticket creation for your customers. Let your site users create their Kayako support tickets in just one step. They will fill in all required fields on one page only. |
125 USD |
1 day |
Kayako Search Engine Optimisation (SEO) for Kayako and Kayako Knowledge Base and Kayako Troubleshooting |
Search Engine Optimisation (SEO) for Kayako Knowledge Base includes modification of article URLs, page titles, META tags. It also involves extensive usage of <H> and tags within the article pages to highlight the importance of content of your Kayako Knowledge Base to Search Engines. |
150 USD |
Beta version status achieved |
Kayako billing module (per ticket) |
Enterprise-level billing solution for Kayako. It allows for introducing payment plans for paid support based on Kayako. Customers can post their tickets according to the selected payment plan. Each plan includes certain amount of pre-paid tickets per month, and allows for a fee to be charged on a per-ticket basis as well. Customers can purchase more pre-paid tickets online. Payments can be made by credit / debit card, via PayPal or Google Checkout. |
500 USD |
Development in progress |
Kayako time-based billing(tickets and live support) |
Enterprise-level billing solution for Kayako. It allows for introducing payment plans for paid support based on Kayako. Customers pre-pay for a certain amount of time the Support Team spends on answering their Support requests (submitted either as tickets or via the Live Support system). Support team enters the amount of time spent on answering support tickets, and the amount of time spent on Live Chat with the customer is recorded automatically. Customers can sign up for certain payment plans. Each plan includes an amount of pre-paid time per month, and allows for a fee to be charged on a per-minute basis as well. Customers can purchase more pre-paid time online. Payments can be made by credit / debit card, via PayPal or Google Checkout. |
550 USD |
Development in progress |
Buy Kayako SupportSuite in the UK
Buy Kayako LiveResoinse in the UK
Contact us if you require any assistance with an existing Kayako Customer Support Software installation, or are only considering using reliable and featured Kayako Customer Support solutions.
