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osCommerce Support Service
We have already helped more than 500 osCommerce customers worldwide - contact us for professional advice for your online store.
Is your business suffering from issues with your osCommerce online store? Is your business growing steadily but your osCommerce store needs to be improved to address new business requirements? Whatever your position, you'll benefit from professional advice from Holbi, the osCommerce development experts.
Support 50
What's included:
- 50 support credits*
- 1 business day response time
- any number of support cases**
* 10 credits equal to 1 business hour. Time spent on solving the support cases may vary from case to case and can not be estimated in advance. Minimum spent of 2.5 credits per support case applicable, which also includes administration efforts.
** Within the number of credits per support package chosen.
A ‘Minor Change’ is defined as:
- Change to a single page of text or content on the site, including the replacement of images;
- Any Basic Administrative Function (such as resetting passwords, changing configuration);
- Change to the layout of any page where this is within the capability of the base template;
- The addition or removal of any OSCommerce Module supported by Holbi;
- ‘Minor Systems Administration Activities’ – such as backup/restore/install/upgrade/data load/report
A ‘Support Case’ is defined as any call made to the Call Desk / email sent to the Help Design whether or not it results in further ‘Minor Change’. (ie. A support case (ticket) may be made to request several changes to be made – in this case only the change items requested will be counted against the users balance.
Holbi reserve the right to assess requirements as being outside the scope of ‘Minor Change’. In such cases Holbi will report back to the customer with a separate solutions proposal cost estimate.
Times stated and initial response times only. As a guide ‘Minor Changes’ are normally completed within 24 hours. However, time to resolution may vary depending on the nature of the change.
Whatever the nature of your support call, our team of osCommerce experts will continue to work until you're completely satisfied with our service.
Contact us now to receive instant help for your osCommerce online store, or sign up for one of our osCommerce Support Plans.
