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Managing Customers

Managing your customers is an essential aspect of running a successful online business. Whether you're a seasoned e-commerce professional or just starting out, understanding how to navigate the customer management process can greatly impact your bottom line. In this guide, we'll walk you through the steps to efficiently manage your customers using the admin area of your website.


Navigating the Admin Area:

Upon logging into the admin area of your website, you'll find the Orders/Customers section, which is the hub for managing customer-related activities. Within this section, there are two important tabs: Orders and Customers.

Searching and Filtering Customers:

Locating specific customers within your database is made easy through the customer listing and powerful filtering options. You can narrow down your search using parameters such as sales channel, first and last name, email, company name, phone number, postal code, customer group, and more. This helps you pinpoint customer segments for targeted engagement.


Efficient Customer Bulk Actions:

Streamlining your workflow is crucial, especially when dealing with a large customer base. By selecting individual customers or ticking the box to choose all, you can perform batch actions like deleting multiple customers simultaneously. This feature saves time and ensures efficient database management.

Individual Customer Management:

Clicking on an individual customer's profile opens up a plethora of options for personalized management. You can create new orders, edit customer details, delete a customer, review their order history, send emails or coupons, and even log into their account in the relevant sales channel. Additionally, updating a customer's password is just a click away.

Editing Customer Profiles:

The Edit button is your gateway to refining customer profiles. Whether you're modifying an existing customer or adding a new one, this is where you customize their information. You can toggle their status between active and inactive, access customer reviews, view their latest order date, track order numbers, and access a link to the order history.

Tailoring Customer Details:

Personalization is a key to building strong customer relationships. While editing customer profiles, you can fine-tune various aspects. This includes choosing the right sales channel, preferred language, assigning a backend user (like a salesperson or B2B representative), and indicating whether the customer is a guest.

Address and Contact Management:

Modern e-commerce often involves multiple addresses for a single customer. This platform supports this feature, allowing you to enter and manage various addresses. Furthermore, you can ensure seamless communication by updating contact information such as email addresses and phone numbers.

Managing Credit and History:

For businesses extending credit to customers, tracking credit amounts and history is essential. You can easily set credit amounts and review the editing history, promoting transparency and effective financial management.

In conclusion, managing customers effectively is integral to your online business's success. The admin area's robust features empower you to organize, personalize, and maintain your customer database effortlessly. By mastering these tools, you're well-equipped to provide exceptional customer experiences and drive your business forward.

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osCommerce 4.x

shopping cart



New PayPal Module (Latest API 2.0)

osCommerce 2.2

osCommerce 2.3

Shopping cart customizations


PayPal Express

APM (Alternative Payment Method)

Standard Variant

Advanced Variant



Front End

Install osCommerce for Me

Let me install myself

Multiple sales channels

Single active sales channel

Installation on your own server

Assigning theme to sales channel

Deleting sales channel


App Shop

Adding Free Module

Admin Area

Adding Paid Module

Installing Module

Opayo Pi Module

Development Mode

Email Verification Before Registration

Managing Languages

Managing phpMussel

Managing Orders

oscommerce.com account

Creating Manual Orders

Managing Customers

Managing Customer Groups

Managing Brands

Managing Categories

Managing Filters on Categories

Managing Products

Managing Stock

Assigning Products and Categories to Front Ends

Assigning and Moving Products to Categories

Managing Default Sort Order on Product Listing and Category

Managing Cross-Sell and UPSell

Managing Reviews

Managing Attributes

Managing Product Groups

Managing Properties

Managing Suppliers

Managing Warehouses

Managing Sales Statistics and Purchase Report

Managing Stocktaking Costs

Managing Deleted Orders

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Managing Configuration

Mail Sending via SMTP

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Order Statuses

Comment Templates

Stock Indication

Notify Me when in Stock

Stock Delivery Terms

Cross Sell Type

Cache Control


Managing Countries

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Geo Zones

Managing Cities

city settings

Postal Codes

Managing Taxes

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Viewing Who is Online

Managing IP Restriction

Error Log Viewer

Creating Installation

Address Formats

Image Settings

Sales Tags

Managing Front Ends

Managing App Shop

Going Live with osCommerce

Affiliate Module

Awin Module

B2B Module

Business To Business module

Bazaarvoice Module

Managing Blog

Collection Points

Managing Competitors

Customer Code Module

Customer Modules Module

Customer Multi Emails Module

Customer Products Module

Delayed Despatch Module

Delivery Options Module

Fraud Address Module

Frontend Session Module

Invoice Number Format Module

Maximum Order Quantity

Merge Customers Module

Merge Orders Module

Minimum Order Quantity

Neighbour Module

One Trust Module

Order Flags and Markers

Pack Units

Covered by Coupon Module

Klarna Module

LiqPay Module

Mollie Pay

Pay360 by Capita Module

pxPay Module

RBS WorldPay Module

Tyl by NatWest Module

Personal Catalog

Personal Discount Module

Product Bundles

Product Collections

Product Easy View

Product Global Sort

Product Ignored Payment Methods

Product Ignored Shipping Methods

Product Press Reviews

Product Relocation

Managing Refer Friend

Bookkeeping Detail Report

Changes History Report

Compare Report

Deficit Product Report

Emails History Report

Report by Email Module

Expected Products Report

Managing Freeze Stock

In Cart Stock Report

Low Stock Report

Manufacturer Sales Report

Ordered Products Report

Purchase Report

Stock by Manufacturer Report

Summary Report

Updating Opayo Pi Module

Updating Opayo Server Module

Temporary Stock Report

Universal Log Report

Managing Search Plus

Managing DHL Shipping

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Managing Google Zones Shipping

Managing Nova Poshta Shipping

Managing Personal Rate UPS Shipping

Managing TNT Express Shipping

Managing UPS Shipping

Managing United States Postal Service Shipping

Managing USPS Shipping

Opayo Server Module

Managing Support System

Managing Trustpilot Module

Managing VAT On Order