Success Case: Resolving the "Please Contact Us If You See This Page" Error Message

A user encountered an issue while working on their homepage in osCommerce.

A pop-up message repeatedly appeared, stating:
“Some data from your network or browser has changed, some features will not work, please re-login to fix it.”

The user reached out to the osCommerce support team to understand and resolve the issue.

The issue seemed to be related to a conflict with the ProductsPropertiesFilter app installed on the website. Initially, the user was unaware of the need to manually check for updates to their apps.

Our Diagnostic Process:

Version Check: The support team inquired about the version of the ProductsPropertiesFilter app in use. The user reported using version 1.0.2.56892.
Initial Troubleshooting: After disabling the app, the error disappeared. The user then updated the app to version 1.0.4.58415, but the error persisted when the app was re-enabled.
Solution Provided: The support team suggested replacing the file lib/common/extensions/ProductPropertiesFilters/ProductPropertiesFilters.php with an updated version. The replacement file was provided via a secure download link.

After the user replaced the indicated file, the error no longer appeared, and the issue was successfully resolved.

This case highlights the importance of keeping apps updated and ensuring that any issues with third-party extensions are addressed promptly.

Got a question or need assistance? Contact us or visit our community forums for help.

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